An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without needing a physical SIM card. It works just like a traditional SIM but is built directly into your device.

Galactic Roam eSIMs work with a wide range of smartphones, tablets, and wearables, including:
Apple: iPhone XR and newer, iPads with eSIM support
Samsung: Galaxy S20 series and newer
Google: Pixel 3 and newer (except certain regional models)
Other brands: Many newer models support eSIM (check with your manufacturer).

You can check by:
For iPhone: Go to Settings → Cellular → Add Cellular Plan.
For Android: Go to Settings → Connections → SIM Card Manager → Add Mobile Plan.
Dial *#06# – if an EID (Embedded Identity Document) number appears, your device supports eSIM.

Visit our website and select your preferred eSIM plan.
Complete the purchase process and provide your email.
Receive a confirmation email with an activation QR code.

Open the QR code email on another device.
For iPhone: Go to Settings → Cellular → Add Cellular Plan and scan the QR code.
For Android: Go to Settings → Connections → SIM Card Manager → Add Mobile Plan and scan the QR code.
Follow on-screen instructions and wait for activation.

There are two distinct steps in the eSIM setup process:

Installation: You can install your eSIM to your device any time after purchase. This only adds the eSIM profile to your device but doesn't start using data or begin your plan period.

Activation: This happens when you actually start using the eSIM data. Activation should be done closer to your trip, ideally within 24-48 hours before departure, to ensure your plan's validity period covers your entire trip. Once activated, your plan's countdown begins regardless of actual data usage.

Your QR code will be sent instantly via email after completing your purchase.

Galactic Roam eSIMs are data-only, which means:
- You cannot make traditional phone calls or send SMS.
- You can make calls via internet-based apps like WhatsApp, Skype, Zoom, Telegram, FaceTime, and Messenger.

Yes! WhatsApp works as usual since it only requires an internet connection.

Yes, if your phone supports Dual SIM Dual Standby (DSDS). This allows your physical SIM to receive calls while your eSIM is used for data.

Keep roaming ON to ensure your eSIM connects to the correct local network while traveling.

Yes, if:
- Your device supports 5G.
- You are in a region where our eSIM provider offers 5G coverage.
Otherwise, your eSIM will connect to the fastest available network (4G LTE or 3G).

Yes! You can check your data usage by:

1. Go to My Account
2. Click on Orders
3. Click on 'View' under your order number
4. Click on the link provided to check your remaining data balance
5. Click on 'Check usage' and the data bar will indicate the remaining data & validity

No, we currently do not offer top-ups. You will need to purchase a new eSIM when your data runs out.

Activated eSIMs expire based on the plan duration (e.g., 7-day, 30-day).

1. Remove the eSIM from your current device.
2. Reinstall it on your new device using the same QR code.
3. If the QR code does not work, contact our support team for assistance.

iPhone: Go to Settings → Cellular → Select eSIM → Remove Cellular Plan.
Android: Go to Settings → Connections → SIM Card Manager → Select eSIM → Remove.

1. Ensure you have a stable internet connection.
2. Make sure your phone is not locked to a specific carrier.
3. Restart your device and try again.
4. If the issue persists, contact our support team.

If the QR code is still not working, contact our support team for a replacement.

1. Check your device settings – your eSIM should be listed as active.
2. Try browsing the web or using a data-reliant app.
3. If you experience issues, restart your device and check your network settings.

For assistance, reach out to us via:
Email: [email protected]

No, once an eSIM has been activated and used, the data is non-refundable.

Yes, if it has not been activated. Please review our refund policy or contact support for assistance.

You do not need to remove it. Simply disable it and switch back to your primary SIM. You can reuse it for future trips.